I've only had a two appointments so far and they were easy for me. The staff is very nice and the Brace Place has many things that benefit me. For example, the rewards card is great because by following instructions and earning points I could get gift cards. Also, there are things for my parents to do while I'm in the middle of an appointment. For instance, the nice coffee machine with amazing coffee flavors. I already completely trust the Brace Place to make my teeth straighter because the environment there is relaxing and the staff members are very friendly .